Contact us
The Groupama Healthcare Membership and Claims Helplines are open Monday to Friday from 8am to 6pm (excluding Bank Holidays) and can be contacted by:
Claims Helpline
Telephone: 0333 633 9001 *
Fax: 0333 633 9009
E-mail:
healthclaims@groupama.co.uk
Membership Helpline
Telephone: 0333 633 9002 *
Fax:
0333 633 9010
E-mail: healthmembers@groupama.co.uk
* Your calls may be recorded and may be monitored
Calls outside these times will be taken by our out-of-hours team. They will take your details and the appropriate department will call back on the next working day.
Travel Insurance Claims
Tel: 0870 333 0046
Email: chaseparkinson@towergate.co.uk
International Medical Rescue
24 hours
Tel: +44 (0) 20 8466 4200
Fax: +44 (0) 20 8466 4240
All written
correspondence, including claims, should be addressed to:
Groupama Healthcare
The Nexus Building
Broadway
Letchworth Garden City
Hertfordshire
SG6 3TE
If you are not satisfied with the level of service you receive, please see our complaints procedure.
Call charges to 0870 numbers reduced
From 1st August 2008 calls to any 0870 numbers will be charged
at the same rate as calls to 01 or 02 numbers. In addition,
inclusive minutes packages on landlines will also include calls
to 0870 numbers. These charges will not apply to calls from mobile
networks which may cost more.
