26 January 2012

Acknowledgement emails from Groupama Healthcare membership department

26 January 2012

Acknowledgement emails from Groupama Healthcare membership department

Overnight (25/26 January) there was a fault with our email system that caused a number of emails to be sent in error to our brokers and policyholders. These emails were headed ‘Thank you for contacting Groupama Healthcare’ and went on to acknowledge receipt of an email.

We can confirm that the cause of the problem has been identified and fixed. We apologise for any confusion caused and confirm that you can disregard and delete these emails.

However all new requests that were sent to the membership team email address in the last few days have been picked up and are being actioned in line with our normal service standards.