Our service standards
The following are our service standards which we are happy to publish as we benchmark ourselves against them on a daily basis.
| Claims and membership helplines available 8am to 6pm Monday to Friday |
| Letters, emails and faxes replied to within 3 working days |
| New members documents sent within 5 working days |
| Amendments to documents sent within 5 working days |
| Claims cheques sent to members on fully supported and eligible claims within 7 working days |
| 90% of quotations returned to intermediaries (where all appropriate information is supplied) within 3 working days |
| Complaints acknowledged within 2 working days |
| New business submissions processed and documentation issued (where all appropriate information is supplied) within 5 working days. |