Contact us

Your personal policy number can be found on your membership certificate. When you contact us, please quote your policy number as it helps us immediately validate your eligibility for cover.

The Groupama Healthcare Membership and Claims Helplines are open Monday to Friday from 8am to 6pm (excluding Bank Holidays) and can be contacted by:

Claims Helpline
Telephone: 0870 444 8291 *
Fax: 0870 444 8296
E-mail: healthclaims@groupama.co.uk

Membership Helpline
Telephone: 0870 444 8292 *
Fax: 0870 444 8297
E-mail: healthmembers@groupama.co.uk

Calls outside these times will be taken by our out-of-hours team. They will take your details and the appropriate department will call back on the next working day.

* Your calls may be recorded and may be monitored

All written correspondence, including claims, should be addressed to:

Groupama Healthcare
The Nexus Building
Broadway
Letchworth Garden City
Hertfordshire
SG6 3TE